Training Policies
Everything you need to know about cancellations, refunds, re-test requirements and more. Read our training policies below.
PM-ProLearn Training Policies
Last Updated: Feb 12, 2025
Policies for All Courses
Terms and Definitions:
Benefits Start Date (BSD) - Date on which student is granted access to course materials and begins 365 days of benefits (generally, the course enrollment date).
Class Start Date (CSD) – First day of live instruction for instructor-led courses or first day of course access for self-paced courses.
Enrolled – Student is assigned a seat, has access to all course materials, and starts their 365 days of benefits (generally 2 weeks before class starts).
Funded - Payment has been received, and the student will be “enrolled” or “waitlisted.”
Waitlisted – If funding for the student is received more than two weeks before the class start date, they will have a student account created and assigned a course seat but not granted access to course material, thus delaying the start of their 365 days of benefits.
Subscription courses – Any course you are granted access to through a monthly subscription.
Establishment of Benefits Start Date (BSD)
Once PM-ProLearn receives payment from a student or third party, one of the following actions will take place:
LIVE, INSTRUCTOR-LED COURSES: Students will be “waitlisted” until two weeks before the Class Start Date (CSD). While “waitlisted”, the student will NOT have access to course materials.
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Two weeks before the CSD, the student will be enrolled and given access to course materials (this action triggers the BSD).
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If a student is funded inside the two-week window before the CSD, the student will be enrolled immediately (this action triggers the BSD)
SELF-PACED COURSES: Students will be enrolled, and their BSD will be established immediately upon payment.
TBD Invoices: If funding is received and the class dates requested are listed as “TBD” on the invoice, the BSD will start 14 days after payment unless the student chooses a class with a CSD within 45 calendar days of funding.
Immediate Activation: Once funds are received, students may activate their enrollment immediately. This option will immediately trigger their BSD, allowing the student to access the course materials. Once established, the BSD will not change, regardless of future course transfers or cancellations.
IMPORTANT: Your funding date may be different from your enrollment date. Your BSD for the type of class enrolled (PMP, ACP, LSS) is established when you are initially ENROLLED. Each type of course the student is enrolled in has an independent BSD. If a student transfers between self-paced and instructor-led formats, the BSD from the original enrollment will remain unchanged and apply to the new course format.
If the STUDENT chooses to transfer into a future course at any point, the BSD will NOT change from the date established by the original course, regardless of enrollment/waitlist status at the time of the transfer request.
Class Cancellation
If PM-ProLearn cancels your original class, we will adjust your BSD to align with the CSD of a future class (the new CSD must be within 60 days of the original CSD). You will have 14 calendar days to choose a new course, or your BSD will revert to the original CSD. NOTE: A change in class modality (i.e., change from onsite to virtual) is NOT considered a cancellation, and the original BSD will not change if the student elects to transfer to a future class.
Examples:
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On January 1st, you or a third party pay for a LIVE INSTRUCTOR-LED course (onsite or virtual) with a CSD of February 15th. Your enrollment date and BSD would be February 1st (2 Weeks Before CSD).
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On February 10th (inside the 2-week window), you or a third party pay for the same LIVE INSTRUCTOR-LED course (onsite or virtual) with a CSD of February 15th. Your enrollment date and BSD will be February 10th.
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On August 20th, you or a third party pay for a LIVE INSTRUCTOR-LED course (onsite or virtual) with a CSD of September 10th and a BSD of August 27th (two weeks before the CSD). However, on September 5th, you have a personal conflict and request to be transferred to another course starting on October 15th. Your enrollment date will be September 5th, but your BSD will be August 27th (the BSD of the original class).
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On March 10th, you or a third party pay for a SELF-PACED course on our website. Your enrollment date and BSD will be March 10th.
Self-Paced Subscription Courses:
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You will be enrolled in the course and may access all content immediately after your initial subscription payment.
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The self-paced subscription model provides pay-as-you-go access without specific service start dates tied to course access.
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Subscription Courses DO NOT include examination fee payments, retest fee payments, or one-time extension options.
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Your subscription will continue month-to-month, allowing you continuous access to the course materials for as long as monthly payments are made. Your access ends when you complete the course or cancel your subscription.
Contracted Training with PM-ProLearn:
If your organization has agreed to a formal written contract with PM-ProLearn to provide any training, terms and policies may be negotiated and defined in the contract. Typically, unit-funded courses are NOT considered contracted training.
Program Benefits: With enrollment to any PM-ProLearn course, you will enjoy access to these benefits for 365 days from your BSD:
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Attend the same course type as many times as you like.
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Access our online training content.
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Exam application review and audit support.
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If your enrollment includes an exam fee, please see the exam fees policy below.
Program Benefits Six (6) Month Extension
You may purchase a ONE-TIME extension of your current PM-ProBenefits for six months beyond your benefits expiration date. You must be within 30 days of expiring your original one (1) year to qualify for this extension. If you have expired for more than 30 days, you are not eligible for this extension and must re-enroll as a new student. To purchase an extension, please contact our Support Team at 301-494-3888 or support@pm-prolearn.com. Only one extension may be purchased; if you need more time beyond one extension, you must enroll again as a new student.
PMP Practice Test Policy
The PMP Practice Test measures a student’s readiness for the actual examination and is NOT intended as a study aid to prepare for the PMP examination. Students must achieve a 75% or better on the PMP Practice Test to unlock other potential benefits outlined in this policy, such as exam fees and retest fees. The practice test is limited to a maximum of three attempts. If a student fails to achieve a 75% or better after three attempts, they must schedule a one-on-one within the LMS to develop a custom study plan. After successfully completing the study plan, the student will be granted access to a new practice test, “Practice Test 2,” and another three attempts will be given. This process will be repeated until the student achieves a 75% or better or services for the student expire.
Exam Fees Policy
Exam fees are complementary and are considered an included program benefit rather than having monetary value. Exam fees will not be refunded if the student chooses not to take the exam or has their application rejected by the approving authority. Not all PM-ProLearn course enrollments include an exam fee benefit, so please read the course description and benefits before enrolling to ensure you know what is included in your purchase.
First Exam Fee:
If included in your purchased program benefits, the first Exam Fee will be paid for the student by PM-ProLearn if the student meets all of the following conditions within 1 year from their BSD or has time remaining on their paid extension:
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Has received a completion certificate from a PM-ProLearn on-site, virtual, or self-paced course.
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Has submitted an application to the approving authority (e.g., Project Management Institute or PMI) and received approval to take the exam.
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Passed the Practice Test with a 75% or greater within 30 days of requesting exam payment.
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Requests payment of the exam fee by PM-ProLearn. Due to volume, it may take up to 5 business days after you request payment to be made.
*A waiver of the "within 1 year from their BSD or have time remaining on their paid extension" requirement may be granted if a student's application to the approving authority was delayed due to an audit. Waivers will not be entertained for any other cause; 1 year plus a 6-month extension is more than enough time for students to complete the requirements.
Re-test Exam Fee:
If a student fails their first attempt at an exam due to a lack of knowledge, PM-ProLearn will pay for ONE retest fee if the student meets the following conditions within 1 year from their BSD. We will NOT pay retest fees for failures due to technical issues, online proctor issues, cheating, or decisions by the testing authority to stop your test for any reason. You must work with PMI and/or the requisite testing center to resolve the issue in all those cases.
For a retest fee to be paid, all the following conditions must be met:
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Has received a completion certificate from a PM-ProLearn on-site, virtual, or self-paced course.
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PM-ProLearn paid the first exam fee.
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Student passed PM-ProLearn's Practice Test with a 75% or better score within 30 days prior to taking their original failed exam. If the student did not clear our Practice Test with a score of 75% or better within 30 days prior to taking their original failed exam, then PM-ProLearn does not accept responsibility for the exam failure because we had no evidence that the student was fully prepared to pass it.
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Student took the failed examination within 30 days of the payment date for their original examination.
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Provide a copy of their failed test results to PM-ProLearn within 15 days of failing the exam so that we can evaluate the problem areas and provide an individualized re-study plan.
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Has 30 days or more remaining on their 1-year service from BSD or extension.
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Complete PM-ProLearn's individualized re-study plan to prepare for their retest.
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Requests payment of the exam fee by PM-ProLearn. Due to volume, it may take up to 5 business days after you request payment to be made.
Refund Policy
Refunds will only be given in the following situations:
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When PM-ProLearn fails to provide agreed-upon services or meet documented responsibilities.
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When a student who paid out of pocket requests a refund before fully enrolling in our program (waitlisted). Students requesting early access waive this option, regardless of whether they are subsequently waitlisted or enrolled.
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Students who request a refund after being moved from the waitlist to enrolled but before their scheduled start date or request early enrollment are eligible for a 50% refund.
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After the first day of their scheduled class, students are no longer eligible for a refund. They will either attend a future course within their one year of benefits or be marked incomplete.
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When a third-party funding source requests a refund within 30 days of the student's BSD or in accordance with the criteria specified in the funding program requirements as agreed to by PM-ProLearn.
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If PM-ProLearn cancels an instructor-led course for any reason, PM-ProLearn will work with the organizational client or individually funded student to reschedule the course. Refunds will be given if no satisfactory dates can be agreed to. This refund policy does not apply to self-paced subscription enrollments, which are only eligible for refunds if our system is unavailable for more than 2 days during a given month.
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For group training, seats not assigned within 90 days, third-party purchasers must contact support@pm-prolearn.com to discuss a resolution unless previously negotiated
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When refunds are given, deductions will be made for any sunk costs, such as courseware purchases and exam fees, already incurred by PM-ProLearn on behalf of students.
If an organizational client cancels a course for any reason, PM-ProLearn will work with the client to reschedule the course, but no refunds will be given. However, if a contract is in place, the negotiated terms of the agreement will supersede this policy.
If students cannot attend their planned course, they have one year from their BSD to attend any future course in person or virtually and access our online training content. If a student does not attend a course within the one year of benefits, their payment is forfeited.
Self-paced subscription enrollments will not be refunded unless our system is unavailable for more than two days a month. Similarly, refunds will not be given for previous subscription months, regardless of student inactivity.
Exam fees will not be refunded if the student chooses not to take the exam or has their application rejected by the approving authority.
Under this policy, only the original funding entity can request refunds, which will be sent to that entity.
Under GDPR, users can request that their data be deleted at any time. However, if they wish to have their data deleted, the Company may be unable to provide access to specific service functionalities, which does not qualify the user for a full or partial refund due to unused services.
AF COOL Exam Policy
We pay for the CAPM exam. To upgrade to a PMP Exam, students must complete the study plan and achieve a practice test score of 75% or better within the same one-year BSD period.
AF COOL Reimbursement Policy:
PM-ProLearn will reimburse Air Force COOL for all training fees and exam fees for a student they funded, provided all the following requirements are met within 1 year of the student's BSD:
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The student met the requirements for the First Exam Fee (see section above).
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PM-ProLearn paid for their certification exam.
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The student attempted the certification exam and failed.
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The student met the requirements for the Retest Exam Fee (see section above).
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PM-ProLearn paid for the Retest certification exam.
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The student attempted the Retest certification exam but failed.
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AF COOL requests reimbursement from PM-ProLearn.