Client Services
At PM-ProLearn, we are dedicated to ensuring your success every step of the way. Whether you're navigating our Learning Management System (LMS), tracking your course progress, or seeking expert guidance, our comprehensive client services are here to support you achieve your project management certification goals. Explore our resources, connect with our support staff, and discover how we can assist you in making the most of your learning experience.
Meet The Client Services Team
Our client services team is here to guide our clients throughout their project management certification journey. Rebecca Coon (pictured right) and Crystal Blount (pictured left) are your go-to-team when you need a helping hand. You can learn more about them on our Team page.
Need Assistance? We're Here to Help
If you need help while navigating your course, our dedicated support team is just a click away. To access our Help Desk, simply log in to your LMS and click on the question mark icon in the top right corner and then select the Learner Help Desk. This option allows you to submit a support ticket directly to our team, ensuring you get the assistance you need as quickly as possible.
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How Our Client Services Team Helps
Our client services team handles a wide variety of responsibilities but here is a great summary of some of the things they help our clients with.
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Enroll students and provide them with onboarding steps
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Sends out communications about class logistics
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Reminds students of course pre-work
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Manages completion/passing course updates to your organization
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Connects students with PM-Prolearn team members to provide the best service
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Assists students in re-attendance and transfers to a different class
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Assists students with login troubles
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Helps students with account management and connecting with their Client Advisor
FAQs For Client Services
I forgot my username and password, how do I login?
I'd like to use the free reattendance. How can I sign up for another class?
I need more time. Can I get an extension?
If you need help with any of the above questions or any others, please don't hesitate to reach out.
I think I'm ready to take the test. How do I schedule my exam?
My PMI application is being audited/rejected. What do I do now?
I was stunned to see my PMP application had been rejected! I had submitted all of the required information, and the feedback didn't make sense based on my submission...there must have been a mistake.
I didn't know how to respond, so I reached out to the staff at PM-ProLearn to ask about appealing the audit rejection. They asked me to let them try and address the issue, and I received my application approval by the end of the week!
Philip Ryser
Student Review
I recently completed PM-ProLearn's Project Management Professional (PMP) course. An important feature PM-ProLearn provides their students is assistance with their PMI application. I utilized the narrative writing tool and had my narratives reviewed by my course instructor who provided feedback and verified my experience met PMI's application criteria.
I was randomly selected for a PMI audit where I had references confirm my project management experience. Still, my application was rejected by PMI.
PM-ProLearn was notified of my struggles and worked with PMI to rectify the issue. Within one working day, I had my application re-reviewed and accepted by PMI.
I am grateful for PM-ProLearn's assistance in making this processes as painless as possible!
James Rizzo
Student Review
What Our Students Are Saying
Self -Service Tools & Progress Tracking
Another way we support our students is through our self-service progress tracking tools. Within your courses in the LMS system, you'll be able to see a status bar on each module stating either "Start", a percentage of how far you've completed the module with "Resume", and "completed".
On the right hand side of your course, you'll see your mastery level, assessments you still have left to do, and how many days left you have to access the learning system. Please note that your "progress" will always say 100% since none of the modules are required, so be sure to look at your progress in each module as shown below for a better idea of what you've completed. Even if you've already finished all the learning modules and practice quizzes, you can continue to access them as many times as needed to increase your mastery.
Let's Get Social
Engage with us and your peers on our social media platforms. Our channels are filled with the latest articles, study tips, and learning videos to enhance your understanding and keep you motivated. Don't miss out on the opportunity to join a community of learners who are just as passionate about project management as you are.
