PDUs for Ways of Working

Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunication and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly.

With our Administrative Office Procedures course, participants will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures are a vital connection between the company's vision and its everyday operations.    

Records are kept in every organization. From purchasing reciepts to tax documents to communications, records need to be identitied and managed properly. The method of records management that a company uses should be tailored to fit the needs of that organization. There are; however, some basic concepts in most records management systems.  

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With our “Archive and Records Management” course, participants will discover the basic elements of records management programs, and various ways to manage records. 

Change is constant. All around us, technologies, processes, people, ideas, and methods change, affecting the way we perform daily tasks and live our lives. A smooth transition when change occurs is important in any situation, and your participants will gain valuable skills through this workshop. 

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The Change Management course will give any leader the tools to implement change more smoothly and to have those changes more easily accepted. It will also offer participants a clearer understanding of how change is implemented and some tools for managing their reactions to change.

As technology becomes embedded in modern life, the cloud has become a vital component for business. Every leader needs to understand how the cloud operates and the potential dangers and pitfalls associated with cloud computing. Knowledgeable monitoring and maintenance can be the difference between the success or failure of the technology. 

Our “The Cloud and Business” course will help participants discover how the cloud can be a successful business tool. 

Writing and communication skills have degraded with more and more people communicating through email and instant messaging. Developing writing skills is still important in the business world, as is creating proper documents (such as proposals, reports, and agendas) giving you that extra edge in the workplace.

The Collaborative Business Writing course will give participants the knowledge and skills to collaborate with others and create that important document. Your participants will touch on the types of collaboration, and ways to improve them. They will understand the benefits of coming together as a team and will build confidence in their individual abilities.

It is easy to overlook the importance of contract management because it seems to be a boring, mundane topic. Contracts, however, are the basis of most business relationships. If contracts are managed well, business relationship will flourish. If they are not, companies face financial loss, relationship harm, and damaged reputations.

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With our “Contract Management” course, participants will discover the specifics of how contract management works and how to effectively source agents. 

In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small. 

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The Creative Problem Solving course will give participants an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, analyzing data, and identifying resources will be covered throughout the workshop.

Creativity allows individuals to view every aspect of the world, explore new paths, and make discoveries that help advance our consistently thriving business world. Without creativity, we would only see what is visible to the eye. To evolve as a business, it is critical to look beyond what is visible and consider new ideas. When creativity is incorporated into daily workplace practices, there is an increase in opportunity for growth, engagement, and productivity. Creativity and innovation will turn ideas and dreams into reality. 

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This course will provide you with informative tools and practical strategies for creating a creative workplace. Creativity plays a big role in building a positive work environment in which employees feel confident expressing their ideas. Be mindful that there is creativity in all of us. When this creativity emerges, powerful opportunities and advancements will occur.

Every organization is responsible for ensuring cybersecurity. The ability to protect its information systems from impairment or even theft is essential to success. Implementing effective security measures will not only offer liability protection; it will also increase efficiency and productivity. 

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With our “Cybersecurity” course, participants will discover the fundamentals of cybersecurity as well as the methods that should be implemented to make sure their computer systems are protected.

Our Digital Citizenship course will give participants the guidance needed in the ever-changing digital world. As our lives are lived more and more online, we all need to translate our social skills into the virtual world.

Digital Citizenship allows us to connect, collaborate, and share, by using technology appropriately. In person meetings are on the decline which makes it necessary to engage people digitally. Being a good digital citizen means you have a set of skills to work effectively in the digital world.

Successful event planning starts with good communication skills, being highly organized, and being able to follow up with vendors until completion. Preparation before, during, and after the event is crucial for reaching your desired objectives. 

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With our Event Planning course, participants will learn how to anticipate and solve common planning issues for any small event, such as informal gatherings, up to complex meetings. Effectively troubleshooting will help ensure a happy and enjoyable event. 

Goal Setting is one of the most basic and essential skills to develop. What makes a good goal? We touch on goal characteristics, time management, making a to do list, and what to do when setbacks occur. This course will provide the knowledge and skills for your participants to complete more tasks and get things done.

Our Goal Setting and Getting Things Done course will cover strategies to help participants overcome procrastination. These skills will translate into increased satisfaction in their professional and personal lives. Your participants will learn about the goal setting characteristics of successful people and how they too can become happier and more productive individuals.

In recent years, tasks that were originally thought to fall under the responsibility of the human resources department have become a part of many managers' job descriptions. The sharing and diffusion of these tasks throughout the organization has had an impact particularly on those that are not equipped with the skills or knowledge to deal with these issues. 

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The Human Resource Management course will give managers the basic tools to handle numerous human resource situations such as interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination. This course will provide participants with those skills and assist them with certain Human Resource situations.

The Encarta Dictionary defines knowledge management as the organization of intellectual resources and information systems within a business environment. Sounds pretty simple, right? Take a moment, though, and think about all the information that each person has in their brain. That's a lot of knowledge! 

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The Knowledge Management course will give participants the tools that they will need to begin implementing knowledge management in their organization, no matter what the size of the company or the budget. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.

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Imagine a realm where business processes are optimized, waste is minimized, and customer expectations are exceeded- this is the world of Lean Six Sigma. Lean Six Sigma is a process improvement methodology that merges the power of Lean and Six Sigma approaches. Lean process, which is based on the principle of continuous improvement, aims to eliminate waste while maximizing value for the customer. On the other hand, Six Sigma is a data-driven approach that focuses on reducing variation and defects in processes, using statistical analysis and problem-solving techniques. Together, Lean Six Sigma has revolutionized the ways organizations operate and succeed, and can be applied to any industry or business process.

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The Lean Six Sigma course will provide participants with the fundamental principles of Lean Six Sigma, and how to apply them to business processes, reduce waste, and deliver measurable results. Participants will gain an understanding of the DMAIC and DMADV problem-solving approaches, and how to use common Lean Six Sigma tools and concepts, such as Value Stream Mapping and Kaizen, to facilitate process improvements. With the power of Lean Six Sigma, organizations can efficiently streamline their workflow and achieve operational excellence.

Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangible benefits. Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on. 

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In our Measuring Results From Training course, participants will learn about the different ways to evaluate training progress and how to use those results to demonstrate the benefits of training. Once the training has been evaluated, the next step is to modify and update the curriculum to create content better suited to the participants.

Performance Management is making sure the employee and the organization they are employed by are focused on the same priorities. Performance Management within an organization improves production and reduces waste. It helps the employee set and meet goals, and improves the employee/manager relationship. The key to keeping an organization and employee aligned; improving performance and productivity, is through Performance Management.

When changes occur, Performance Management helps the transition to be smoother and less hectic. It helps the organization and employee create a stream-lined relationship which improves communication and interaction. Performance Management will help close any gaps that exist in an employee's skill-set, and make them a more valuable employee through feedback and coaching.

With the increasing demand for efficient project delivery, mastering the art of project management has become a critical skill for both businesses and individuals. Project management is the practice of planning, organizing, and managing resources to achieve specific goals and objectives, while adhering to the predefined project parameters. It provides control over the project lifecycle, from its initiation to its completion. Whether a business is planning a small-scale project or a large-scale initiative, effective project management is the key to ensuring success. 

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The Project Management 7th Edition course will cover principles and techniques in accordance with the Project Management Body of Knowledge (PMBOK) 7th Edition, which is the globally recognized standard for project management best practices. Participants will gain an understanding of value delivery, project management principles, as well as performance domains that are important for final delivery outcomes. As the world continues to change with technology evolving and new organizations emerging, it’s important to reconsider the global perspectives that are found within the PMBOK Guide.

It is not possible to control or manage 100% of risk, but knowing what do before, during, and after an event will mitigate the damage and harm. Identifying potential hazards and risks and making it part of the day to day business is important. Safety should be the first priority, as every business must face the reality of risks and hazards.

Through our Risk Assessment and Management course, participants will become aware of hazards and risk they didn’t realize were around their workplace. Identifying hazards through proper procedures will provide your participants the ability to prevent that accident before it occurs. Limiting and removing potential dangers through Risk Assessment will be an incredible investment.

Supply Chain Management improves the coordination and relationship between Suppliers, Producers, and Customers. It must be kept at a high level of organization to be successful in today's global economy. Goods and services are now pieced together from all over the world, and this process can be hectic and complicated if not managed correctly.

With Supply Chain Management your company and employees will be on target to lower costs, improving efficiency, and increase customer satisfaction. This course will provide employees with the understanding of how Supply Chain Management can improve and help almost any type of business.

Talent Management is an investment. Every company wants to have the best and brightest employees, and with Talent Management, that can be achieved. A company's workforce usually accounts for the highest cost; does it not make sense to invest in it? Talent Management develops a more skilled workforce and attracts a higher caliber of new employees.

We all know that training and retraining costs money and Talent Management can reduce these costs. Recruiting the correct people, and keeping a talented workforce is a priority in today's business environment. Having a talented group of employees has always been a key to success; it will translate into cost savings and higher productivity. Talent Management is the investment that will pay dividends over the course of its use.

The importance of safety cannot be overstated. Every organization is responsible for the safety of its employees while they are working. In 2015, OSHA estimated safety issues cost companies $1 billion a week. Understanding universal safety practices and how to implement them will help keep everyone protected, while ensuring the company’s financial security.